Established Family Privacy Policy
Established Family (“Established Family,” “we,” “our,” or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, participate in our programs, engage with our content, purchase products or services, submit forms, receive text messages or emails, or otherwise interact with us.
By accessing our websites, services, programs, products, events, communities, or communications, you consent to the practices described in this Privacy Policy.
1. Who We Are
Established Family provides faith-based educational content, coaching, counseling referrals, marriage programs, online courses, digital products, events, memberships, communities, coaching services, and related resources.
This policy applies to all websites, landing pages, applications, communities, and services operated by Established Family, including but not limited to:
- EstablishedFamily.com
- Associated landing pages
- Email communications
- Text message communications
- Online communities
- Educational programs
- Coaching and counseling services
- Digital products and memberships
- Events, intensives, and workshops
2. Information We Collect
We may collect the following categories of information:
Personal Information
- Name
- Email address
- Phone number
- Mailing address
- Billing address
- Payment information
- Demographic information
- Relationship status
- Marriage-related information
- Information voluntarily submitted through forms, applications, surveys, or assessments
Program and Coaching Information
You may voluntarily provide information regarding:
- Marriage circumstances
- Relationship concerns
- Personal history
- Spiritual beliefs
- Family information
- Coaching goals
- Counseling interests
- Application responses
- Intake forms
Technical Information
We automatically collect certain information, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Time spent on pages
- Referral sources
- Click activity
- Cookies and tracking information
3. How We Collect Information
Information may be collected when you:
- Visit our websites
- Subscribe to email communications
- Download free resources
- Register for challenges or events
- Join our community
- Submit contact forms
- Schedule appointments
- Apply for programs
- Purchase products or services
- Participate in surveys or questionnaires
- Communicate with our team
- Engage through social media
- Send direct messages
- Participate in webinars or live events
4. Email Communications
By providing your email address, you consent to receive communications from Established Family, which may include:
- Educational content
- Newsletters
- Program information
- Promotional communications
- Event announcements
- Product updates
- Service information
- Automated email sequences
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
Operational, transactional, and account-related communications may still be sent when necessary.
5. Text Messages and SMS Communications
By providing your mobile phone number and expressly opting in, you consent to receive text messages from Established Family, including:
- Appointment reminders
- Program updates
- Educational content
- Customer support communications
- Coaching and counseling-related communications
- Marketing messages
- Promotional offers
- Follow-up communications
Message frequency varies.
Message and data rates may apply.
Consent to receive text messages is not a condition of purchase.
You may opt out at any time by replying STOP.
Reply HELP for assistance.
5A. SMS Privacy and Data Protection
Established Family respects your privacy.
Mobile information, phone numbers, text messaging opt-in information, and SMS consent data will never be sold, rented, shared, transferred, or disclosed to third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent information will not be shared with any third parties except with vendors, platform providers, and telecommunications carriers necessary to deliver text messaging services.
All categories of personal information described elsewhere in this Privacy Policy exclude text messaging originator opt-in data and consent information.
Wireless carriers are not liable for delayed or undelivered messages.elecommunications regulations, including applicable consent requirements.
6. Automated Communications
We may use automated technologies, including:
- Email automation platforms
- SMS automation systems
- Chat features
- Artificial intelligence tools
- Automated workflows
- Customer relationship management systems
These technologies help us provide resources, educational materials, customer support, appointment reminders, and relevant communications.
7. Cookies and Tracking Technologies
Our websites may use:
- Cookies
- Pixels
- Web beacons
- Analytics tools
- Advertising technologies
- Conversion tracking
These technologies help us:
- Improve website performance
- Analyze visitor behavior
- Measure advertising effectiveness
- Personalize user experiences
- Deliver relevant content
You may adjust your browser settings to disable cookies, though certain website functions may be affected.
8. Advertising and Remarketing
We may use third-party advertising services, including platforms such as:
- Meta (Facebook and Instagram)
- YouTube
- Other advertising networks
These services may use cookies, pixels, and similar technologies to:
- Measure advertising effectiveness
- Deliver personalized advertisements
- Retarget website visitors
- Improve marketing campaigns
9. Payment Information
Payments may be processed through secure third-party payment providers.
Established Family does not store full payment card information on our servers.
Payment processors maintain their own privacy and security practices.
10. How We Use Your Information
We may use your information to:
- Deliver products and services
- Provide coaching and support
- Process transactions
- Respond to inquiries
- Schedule appointments
- Improve our programs
- Personalize experiences
- Send communications
- Provide customer support
- Conduct analytics
- Prevent fraud
- Enforce agreements
- Comply with legal obligations
11. Sharing Information
We do not sell, rent, or trade your personal information.
We may share information with trusted service providers solely for the purpose of operating our business and delivering our services, including:
- Payment processors
- Email service providers
- Scheduling platforms
- Customer relationship management systems
- Community platforms
- Analytics providers
- Contractors and professional advisors
- Technology and software providers
These service providers may only use information as necessary to perform services on our behalf.
Mobile phone numbers, SMS consent, and text messaging opt-in data will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
Text messaging opt-in information is used solely for the purpose of providing the communications requested by the user.
12. Coaching, Counseling, and Educational Services Disclaimer
Established Family provides faith-based coaching, educational resources, discipleship, mentoring, and related services.
Unless otherwise expressly stated in writing, our services are not:
- Medical treatment
- Psychiatric treatment
- Psychological treatment
- Clinical therapy
- Legal advice
- Financial advice
Certain counseling services may be provided by independently licensed professionals who maintain their own privacy obligations.
13. Confidentiality
We value your trust and seek to maintain the confidentiality of information shared during coaching, educational, and advisory relationships.
However, communications with Established Family may not be protected by legal privileges applicable to licensed mental health providers, attorneys, clergy, or healthcare professionals unless specifically stated.
Information may be disclosed:
- With your consent
- To comply with legal obligations
- To protect safety
- To investigate fraud or misuse
- To protect our rights and property
14. Community and Public Forums
Information shared within:
- Online communities
- Group coaching
- Live events
- Webinars
- Social media
- Discussion groups
may be visible to other participants.
Please exercise discretion when sharing personal information in public or group settings.
15. Testimonials
With your consent, we may use testimonials, reviews, success stories, written feedback, audio recordings, video recordings, or similar materials for educational or marketing purposes.
You may request removal of future use by contacting us.
16. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
By using our services, you acknowledge these inherent risks.
17. Data Retention
We retain information for as long as reasonably necessary to:
- Provide services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Information may remain in backups, archives, or records systems for reasonable periods.
18. Children’s Privacy
Our services are intended for individuals 18 years of age or older.
We do not knowingly collect personal information from children under 13.
If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove such information.
19. Your Rights
Depending on your location, you may have rights to:
- Access your information
- Correct inaccurate information
- Request deletion
- Withdraw consent
- Opt out of marketing communications
- Request information regarding data use
Requests may be submitted using the contact information below.
20. California Privacy Rights
California residents may have additional rights under applicable law regarding personal information, including rights relating to access, deletion, correction, and disclosure.
21. Tennessee and United States Users
Our services are operated in the United States. By using our services, you understand that your information may be processed and stored within the United States.
22. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time.
Changes become effective immediately upon posting.
Your continued use of our services constitutes acceptance of any revised Privacy Policy.
23. Contact Information
If you have questions regarding this Privacy Policy, you may contact us at:
Established Family
Franklin, Tennessee, United States
Email: team@establishedfamily.com
Website: https://www.establishedfamily.com
Mobile Messaging Terms
By opting into text messaging communications from Established Family, you agree to receive recurring automated marketing and informational text messages.
- Message frequency varies.
- Message and data rates may apply.
- Consent is not a condition of purchase.
- Reply STOP to cancel.
- Reply HELP for assistance.
Wireless carriers are not liable for delayed or undelivered messages.
Your Consent
By accessing our websites, submitting forms, purchasing products, joining programs, providing your contact information, or otherwise engaging with Established Family, you acknowledge that you have read and agree to this Privacy Policy.